Focus on the essentials – We’ll take care of the rest!

nucanoo – Business Process Consulting

Outsourcing & Inhousing

Navigating the decision between outsourcing IT or marketing/communications processes and managing them in-house can be a challenging task. Unsure about the optimal WHAT and HOW? Seeking liberation from the constant cycle of change?
We’ve got your back!

Crafting the right strategy

Determining when outsourcing pays off and what should stay in-house requires a strategic approach. While service providers offer flexibility and cost savings, reliance on them can diminish internal expertise and innovation.

Here’s a three-step guide to finding the right strategy:

Step one

Reflect

Evaluate your company’s dependency on service providers. Identify tasks that could be taken over by your staff seamlessly. Unhealthy reliance on external expertise may go unnoticed until budget constraints arise.

Step two

Break the dependency and strengthen innovation.

Integrating service providers strategically can enhance your organization’s capabilities. Your employees, familiar with internal processes and the target audience, should focus on core aspects. Balancing in-house expertise with external specialists ensures a robust and innovative approach.

Step three

Efficiently Utilize Service Providers to Cut Costs

Empower your employees to develop measures, then enlist external service providers for efficient implementation. This approach severs dependencies, retains internal know-how, and fosters innovation.

Arguments for Outsourcing:

  • Administrative and operational processes
  • High-volume basic or transactional processes
  • High fixed costs for staff or infrastructure
  • Need for flexibility in time, conceptual frameworks, or technologies

Arguments for In-Housing:

  • Core processes (anticipated and strategic)
  • Limited vertical know-how regarding your industry or processes
  • Lack of data transparency and ownership
  • Lack of understanding of data or customer interactions

The Result

Lower costs, increased efficiency

  • Analysis: Understand business practices, data availability, existing know-how, and current collaboration with service providers.
  • Development of Measures: Define key performance indicators, processes, tools, and staff requirements.
  • Training: Provide qualification courses and guidelines for employees.
  • Accompanying Coaching: Regular appointments and on-demand sparring to ensure ongoing success.

Take command of your core processes and data

Efficiently use service providers to reduce costs and boost productivity while retaining control.
We’ve demonstrated this through years of consulting and optimizing IT processes and communication. Let us do the same for you.

Contact us to explore the possibilities.

Our Services

Business Process Analysis

Outsourcing & Inhousing Strategy and Development

Organization and Personnel Development

Coaching

Interim Process und Sourcing Management

Conception and implementation of MarCom and IT solutions

Customers